If you're experiencing any problems on Tveni, it's possible that this is being caused by a temporary issue on the site. Please try the following steps in attempt to resolve the problem:

1. Restart your phone's web browser

2. Sign out and then back into your account

3. Check your connection is working by visiting a website, for example Google.com

If you are still experiencing an issue, please clear your mobile browser's stored information:

1. To clear stored data on iOS, please go to settings > Safari and clear the data

2. To clear stored data on Android, please tap on apps > Internet > touch the ‘Menu' option > Settings > Privacy > Security and clear the data

3. Lastly, please try restarting your device.

If you're still experiencing an issue, please ensure private browsing mode is disabled; instructions on how to do this on your device can be found on the manufacturer's website.